Send the Right Message: How to Streamline Emergency Communications in the Social Media Era

In an era defined by instantaneous social sharing, unprecedented transparency and 24/7 news coverage, Chief Security Officers (CSOs) find themselves with a new job: communications.

Today’s security teams have much less time to control the narrative. CSOs are expected to know key details immediately and prepare responses more rapidly. And responses often include talking points, which means coordinating with corporate communications, PR, marketing and others.

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